I'm emailing this remark for you so that AA could greater manage to persuade employees to become additional courteous when matters go Incorrect.Buyer service might make this type of distinction for those utilizing your service.
She was excellent And that i hope she is over the flight next spet when I am going again to St Thomas Thanks Mike
The red tape to acquire a reaction a couple of real tousled journey from commence to complete is awful. I happen to be attempting to have a reaction from AA nevertheless the run all-around is exactly what AA wants so you might quit..GUESS WHAT ? i dont surrender effortlessly. so AA i await your solution.
I'm sad to convey I am upset in American Airline’s handling of the make any difference. We by no means received our bags right until late from the working day on March 13th. To incorporate insult to injury we were billed $twenty five for every bag by American Airways for our return flight property Despite the fact that we didn’t pay back to check our luggage on just how on the Virgin Islands.
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Okay…I lately acquired a ticket to fly solo to find out my spouse and children! YAY…. I browse the wonderful print, and clicked on all baggage rates to discover if there might be any.
I'm sorry to say that our practical experience within the AA counter in Newark was a lot less than stellar – Of The 2 customer service reps within the counter helping travellers checking in, just one dedicated her time to ONLY Firstclass passengers, and another woman looked as if it would do as minor as possible – also chaotic stressing about what Everybody else was undertaking – all except what she could BE executing! As the road grew for a longer time, the considerably less intrigued she grew to become, and her Mindset was horrific – It took us a lot less time for you to get into the Airport than it did standing in line to examine in! (around an hour or so with only 4 persons in front of us). By the point we stepped up on the counter – a whole new agent got on board – we had to “serene ourselves down†– you could envision how the opposite forty or so people today began to sense guiding us! As you regularly attempt to tell us, you “care†about the passenger, and this particular person could use some attitude adjustment – or discover her One more place!
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I assumed there to become a policy for overweight folks. I had been up towards the window the whole journey.I paid for my seat but as it turned out I really didn’t have a person. While using the Outdated Piedmont even now flying wondering American would do better, sad throughout.
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Undeniably feel that which you said. Your preferred rationale seemed to be on the web The best element to keep in mind of. I say to you personally, I definitely get annoyed concurrently as folks take into consideration fears which they plainly never figure out about.
my flight 5151 away from savannah to charlotte 405pm was delayed for 4 one/two several hours by using a flat tire no tire for the savannah airport to repair it so we had to watch for the following fight from charlotte to bring the tire to us after which we experienced to attend once again for an additional flight to carry the Software to repair the tire . we ended up instructed to help make our on reservation for new tickets and yet when we called in there was no info of a hold off my stress level is confused, laura a AA personnel attempted to help and got quite stress for the reason that she had a tough time setting me and my household collectively I had been informed to possess a seat and she would attempt later on soon after helping other shopper at that point I felt like I didn't subject just after emotion which i was not crucial I request two meal ticket so we could try to eat mainly because if flight wasn't delayed I would have be property for evening meal at 7pm in Cleveland ohio I have never taken this airline prior to remember to make it ideal and change 2 spherical journey ticket
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